FAQs

Frequently Asked Questions

Yes, I do – if you subscribe to my VIP list, you’ll be offered regular discounts that aren’t available to anyone else, and early access to the discounts that will be offered to the general public.

You can subscribe to be a Shadowling here.

Indeed I do. 

Some of my colourways are Dyed To Order. For your own custom colourways, a minimum order of 2 skeins/fibre braids might be required, and some time to make it happen (we’ll need to chat about your idea, fibre, etc.) Contact me to discuss.

Feel free to contact me and ask for a custom order. If I can make it, I’ll gladly do so. Sometimes I might actually have the item but haven’t restocked it yet (I’m a one-woman show with limited time…)

Please bear in mind that some fibre bases are seasonal, and some fabrics go out of stock – so if there’s something you really want, don’t wait too long to ask.

I ship worldwide. Depending on your country, you can get free shipping when you spend a certain minimum. The system should detect your location (based on your IP) and let you know how much it is you need to qualify.

Please note that if you have a VPN installed on your device and are using an IP address from another country, my website will charge based on that country. I’d advise you to turn it off when placing an order.

This is where I kindly remind you that customers outside of the UK might incur Custom charges that are out of my control.

Shipment is weight-based and automatically calculated by internet sorcery (aka a program I installed). It’s usually pretty accurate but if it overcharges you, fret not – I will notice and will offer you a refund.

As long as they haven’t been shipped yet, I am happy to combine orders and offer you any shipping refunds if there are any. You’ll need to contact me ASAP so I can get on top of that.

Oh no! Please contact me on admin@eleanorshadow.com and I will get back to you as soon as possible to try and make things right.

Please bear in mind that if the issue is shipping/courier-related, we’ll need to work together to get to the bottom of it – I’m not part of the postal system and can’t control what happens once the parcel has left me.

I have decided to take a break from custom dogs to concentrate on growing the yarn and fibre part of the business, but you’re welcome to contact me with any requests – if I’ve the time, I’ll gladly take on a commission.