FAQs

Frequently Asked Questions

Yes, I do – if you subscribe to my VIP list, you’ll be offered regular discounts that aren’t available to anyone else, and early access to the discounts that will be offered to the general public.

You can subscribe to be a Shadowling here.

Indeed I do. 

For existing colourways, you can simply let me know which one you want and in which base, and I can dye it for you. A minimum order of 2 skeins is required.

For specific requests, you can message me your vision and I’ll let you know if I can make it happen.

Feel free to contact me and ask for a custom order. If I can make it, I’ll gladly do so. 

Please bear in mind that some fibre bases are seasonal, and some fabrics go out of stock – so if there’s something you really want, don’t wait too long to ask.

I ship worldwide. Depending on your country, you can get free shipping when you spend a certain minimum. The system should detect your location (based on your IP) and let you know how much it is you need to qualify.

Please note that if you have a VPN installed on your device and are using an IP address from another country, my website will charge based on that country. I’d advise you to turn it off when purchasing.

Shipment is weight-based and automatically calculated by internet sorcery (aka a program I installed). On occasion it might overcharge you but if that happens, fret not – I do notice it and will offer you a refund.

As long as they haven’t been shipped yet, I am happy to combine orders and offer you any shipping refunds if there are any.

Oh no, I’m so sorry! Please contact me on admin@eleanorshadow,com and I will get back to you as soon as possible to discuss the issue.

I have decided to take a break from custom dogs to concentrate on growing the yarn and fibre part of the business, but you’re welcome to contact me with any requests – if I’ve the time, I’ll gladly take on a commission.