Delivery and Returns



Eleanor Shadow uses Royal Mail or Parcel Force to post. Postage is calculated according to the total dimensions and weight of the item(s) purchased.

Cost Calculations

We do our best to apply fair shipping costs to each order.

Shipping costs are calculated automatically during checkout using the IP address of your device. If using a VPN (Virtual Private Network or other IP-masking technology) the system will calculate shipping according to the country you have chosen to be identified with.

Minimum spending to qualify for free shipping:
UK- orders over £35
Europe – orders over £60
Canada, Africa, Asia, South America – orders over £120
USA – orders over £120 Australia, New Zealand – orders over £150

BREXIT: due to the new Brexit regulations, exports to EU countries may be subject to additional taxes and/or VAT. Eleanor Shadow cannot be held responsible for these and it is up to the customer to ensure they are willing to pay for these charges before making a purchase.

Shipping Address

Please make sure your shipping address is correct at the time of purchase. Eleanor Shadow cannot be help responsible for items lost in the mail due to incorrect data provided.

International Shipping

We happily support and love our international customers.

We post all International products through Royal Mail or, when exceeding 2kg of weight, Parcel Force.

Eleanor Shadow is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

We will include a truthful and accurate Customs slip when exporting goods. It is a criminal act to falsify customs documents in order to avoid charges, so in no circumstances will this be done.

Royal Mail does not come with a tracking number as standard practice. For this, you will be required to purchase a shipping upgrade.

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